SHIPPING AND DELIVERY
United Kingdom
Please note that the majority of our items are made to order. Delivery times for Made to Order items will be longer than items from stock, and delivery may take up to 4 weeks.
Where an item in your order is in stock, we aim to have that item delivered to you within 72 hours. Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW (Rest of World) location and you may be liable for customs duties and taxes.
Customers shopping in mainland UK are required to pay UK VAT at the current rate.
Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
Rest of the World delivery
Where an item in your order is in stock, we aim to have that item delivered to you within 3 – 6 days, pending customs clearance Please note that the majority of our items are made to order and this delivery time does not include production time. Delivery times for made to order items will be longer, and delivery may take 5 – 6 weeks.
Customers shopping in RoW locations including the Channel Islands may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement.
Custom duties and taxes for RoW
We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges.
Customers in RoW locations who return their orders for a refund to Longstaff Longstaff are responsible for retrieving the charges for customs duties and taxes. Longstaff Longstaff is unable to refund the customs fees; however, where we are able to do so, we may provide you with information relevant to request a refund.
