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You are here: Home / Returns & Exchanges

Returns & Exchanges

RETURNS AND EXCHANGES

Processing your return

At Longstaff Longstaff we are committed to ensuring the highest level of service.

We hope that you are delighted with your order; however, if you are not perfectly satisfied, we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.  Longstaff Longstaff reserves the right to refuse a refund or exchange on items we deem unfit for resale.  This does not affect your statutory rights. 

We are able to offer refunds and exchanges on garments that have been pre ordered or made to order, using current styles, prints and colourways.  This does not cover commissions or bespoke orders which might include changing the dimensions of the garment or using prints no longer included in the collection.

Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Longstaff Longstaff in accordance with our Terms and Conditions.

• Return requests on full priced items must be initiated within 14 days of delivery

• Return requests on sale items must be initiated within 7 days of delivery

Please allow 7 working days for your refund to settle on your account. We aim to process your refund within 3 working days of receipt of your return allowing a further 4 days for the refund to settle on your account, and up to 7 working days for PayPal payments.

All returns returned in accordance with our Terms and Conditions are entitled to a full product refund or exchange.  Your refund will exclude shipping costs and, for RoW orders, any applicable customs duties and taxes.

You will need to print and include your invoice (email receipt or online receipt), so that Longstaff Longstaff is able to identify your order and allocate your refund or exchange.  Refunds can only be given via the original method of payment.

If you have received an unwanted gift that has been purchased from Longstaff Longstaff, we are able to offer you an exchange or refund to the same value the item was purchased at, but we will require proof of purchase in order to do this.  We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.

If a special discount code was applied to your order the amount refunded will be the discounted value.

Except in accordance with these Terms and Conditions, all purchases are non-exchangeable, non-refundable and non-transferable.

SALE

A percentage discount is applied to the original full price of eligible items whereby the original full price and the new discounted price will be displayed.

Longstaff Longstaff reserves the right to add or remove items from the sale and to amend discounts and prices at our discretion.  Return collections must take place within three days of the return request.  Items returned to us in accordance with our Terms and Conditions will be refunded or exchanged for the item value paid.  We reserve the right to change the Terms and Conditions of any offer or discount at our sole discretion.

 

RETURNS AND EXCHANGES

Processing your return

At Longstaff Longstaff we are committed to ensuring the highest level of service.

We hope that you are delighted with your order; however, if you are not perfectly satisfied, we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.  Longstaff Longstaff reserves the right to refuse a refund or exchange on items we deem unfit for resale.  This does not affect your statutory rights. 

We are able to offer refunds and exchanges on garments that have been pre ordered or made to order, using current styles, prints and colourways.  This does not cover commissions or bespoke orders which might include changing the dimensions of the garment or using prints no longer included in the collection.

Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Longstaff Longstaff in accordance with our Terms and Conditions.

• Return requests on full priced items must be initiated within 14 days of delivery

• Return requests on sale items must be initiated within 7 days of delivery

Please allow 7 working days for your refund to settle on your account. We aim to process your refund within 3 working days of receipt of your return allowing a further 4 days for the refund to settle on your account, and up to 7 working days for PayPal payments.

All returns returned in accordance with our Terms and Conditions are entitled to a full product refund or exchange.  Your refund will exclude shipping costs and, for RoW orders, any applicable customs duties and taxes.

You will need to print and include your invoice (email receipt or online receipt), so that Longstaff Longstaff is able to identify your order and allocate your refund or exchange.  Refunds can only be given via the original method of payment.

If you have received an unwanted gift that has been purchased from Longstaff Longstaff, we are able to offer you an exchange or refund to the same value the item was purchased at, but we will require proof of purchase in order to do this.  We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.

If a special discount code was applied to your order the amount refunded will be the discounted value.

Except in accordance with these Terms and Conditions, all purchases are non-exchangeable, non-refundable and non-transferable.

SALE

A percentage discount is applied to the original full price of eligible items whereby the original full price and the new discounted price will be displayed.

Longstaff Longstaff reserves the right to add or remove items from the sale and to amend discounts and prices at our discretion.  Return collections must take place within three days of the return request.  Items returned to us in accordance with our Terms and Conditions will be refunded or exchanged for the item value paid.  We reserve the right to change the Terms and Conditions of any offer or discount at our sole discretion.

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IN THE PRESS

Fabric Magazine loves Longstaff Longstaff silk

… indulge your inner Hollywood screen siren and slip into something more comfortable - like the totally glamorous and utterly decadent silk loungewear from Longstaff Longstaff..
Longstaff Longstaff
5
2017-07-14T10:49:08+00:00
… indulge your inner Hollywood screen siren and slip into something more comfortable - like the totally glamorous and utterly decadent silk loungewear from Longstaff Longstaff..
https://longstafflongstaff.com/testimonials/longstaff-longstaff-fabric-magazine/

Hot silk Kimonos, Glamour Magazine

Longstaff Longstaff’s Buttercup kimono - sassy as hell!

Longstaff Longstaff
5
2017-07-14T10:51:47+00:00
Longstaff Longstaff’s Buttercup kimono - sassy as hell!
https://longstafflongstaff.com/testimonials/hot-silk-kimonos/

The Robb Report, Malaysia

…The ultimate in comfort, it has to be confessed, is loungewear. British brand Longstaff Longstaff gets that, introducing a collection of luxury loungewear…

Longstaff Longstaff
5
2017-07-14T10:52:43+00:00
…The ultimate in comfort, it has to be confessed, is loungewear. British brand Longstaff Longstaff gets that, introducing a collection of luxury loungewear…
https://longstafflongstaff.com/testimonials/robb-report-malaysia/
3
Longstaff Longstaff

BLOGS

design by Leon Bakst for the Firebird Ballet Russes

Design Heroes, part one- Leon Bakst

April 29, 2019

Platform: Welcome to the Spring Pop Up Shop!

April 13, 2019

Celebrity Style – see how they work a print!

April 5, 2019

longstafflongstaff

A real life party ❤️ Thank you @erthsw9 and @j A real life party ❤️ Thank you @erthsw9 and @jeremymetson ⭐⭐ I can't really cope with selfies but give me a party and I can sing and dance to camera 💃💃💃💃💃💃
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#longstafflongstaff #irl #50thbirthday #partydress
Doodling again, though for an activity I find rela Doodling again, though for an activity I find relaxing, this looks a bit manic!
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#longstafflongstaff 
#fashionvalues
#silkprint
#passionateaboutpattern
#printdesign 
#standoutfromthecrowd
#fashioninspo
#readyforsummer
#springwardrobe
#doodling 
#patterndesignersclub 
#fabulousat50
One of thing things I really love about having a b One of thing things I really love about having a business is the unexpected pleasures of a project, and it's always⭐ always⭐ about people ❤️
We had our print workshop yesterday and not only was it lovely to chat and create and mull over which side of a leaf is better for printing 🥰 but people brought friends and family 🙏 What a pleasure it was to see grandparents (aged 94) parents, grown up daughters and friends messing around with ribbon, potatoes, banana skins and candle sticks to make fabulous patterns together ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
@totishu @frankly_felicia @cleapdrl @sheazeenhoque10 
Loved your stripes, mandalas and blurry jars ❤️
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#longstafflongstaff 
#creativeentrepreneur
#powerofprint
#passionateaboutpattern
#patterndesignersclub
#textiledesign
#printdesign 
#family
#wellbeing
#together
#artclass
#printingwithfoundobjects
#printingwithfoundtreasure 
#printworkshop
⭐ It's our print workshop today 😃 ⭐ Really ⭐ It's our print workshop today 😃 ⭐ Really looking forward to it - I'm going to make a cup of tea, clear a space on the table and clear some headspace 🥰 Hope you'll join me. It's such a lovely way to relax and I always find I have a bit of headspace after being creative. Sign up in the Eventbrite link in bio and see you at 5pm. 
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#longstafflongstaff 
#headspace
#wellbeing
#smallbusiness
#colourinspo
#joyfulexpression
#powerofprint
#passionateaboutpattern
#printworkshop 
#artclass 
#sundayafternoon 
#activity 
#printingwithfoundtreasure
Rent 🌿Resale🌿Repair 🌿 Remodel🌿 Repurpo Rent 🌿Resale🌿Repair 🌿 Remodel🌿 Repurpose🌿 We're so excited to bring our beautifully made clothes inline with the circular fashion movement. And to acknowledge #fashionrevolutionweek here's the audio about the Worn Again page. Launching soon, we'll have a few pieces to hire and if we can find anyone willing to let go of their loved Longstaff Longstaff, we can resell it for them too. Our repair, remodel and repurpose service is always ready to help you, just drop us a line and keep a look out for Worn Again 💚 👀 💚👀💚
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Full 2 mins on Audio Library. Link in bio ⬆️
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#longstafflongstaff
#ethicalfashion
#sustainablewardrobe
#ethicalshopping
#slowfashionmovement 
#slowfashionstyle 
#slowstyle
#sustainableliving 
#ecofashionista
#buywell
#reviveandrestyle 
#rewearing 
#30wears
I've been meaning to do a print workshop for custo I've been meaning to do a print workshop for customers, followers subscribers, in fact anyone who loves getting a bit messy and playing with shapes and textures. Did a test drive with friends from #lcf and had a blast! I find it so relaxing making patterns and experimenting with found objects. Unexpected favourites? Have you ever printed with popcorn? 🍿 Nope, me neither but that's what @georginajoan_ brought to the party and @frankly_felicia
was frankly super sophisticated with beautiful rosemary. 💚 Other winners were recycled bubblewrap, the humble potato, mushrooms, corks and forks! 
Definitely doing this again, look out 🧡👀🧡
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#sustainableliving 
#longstafflongstaff 
#independentdesigner
#smallbusiness
#entrepreneur 
#creativeentrepreneur 
#foundobjects
#madeinbritain
#powerofprint
#passionateaboutpattern
#patterndesignersclub
#behindthescenes 
#textiledesign
#printdesign
#fiftyandfabulous 
#readyforsummer
#springwardrobe
#preorder
#personalise 
#madetoorder
It's true! We do 🧡 Have a listen on IGTV. It's It's true! We do 🧡 Have a listen on IGTV. It's another snippet from the audio work I did with Rosie at Tickertape Productions, this time all about finding inspiration @stpancrasren 
@dotmakertours
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#longstafflongstaff
#fashioninspo
#readyforsummer
#springwardrobe
#preorder
#silkblouse
#personalise 
#madetoorder
#50andfabulous 
#overforty 
#40andfabulous 
#40isthenew30 
#fortyandfabulous 
#fiftyandfabulous 
#olderandwiser 
#fortysomething 
#betterwithage 
#40isthenew20
It's true! Have a 2:08 min break and find out why It's true! Have a 2:08 min break and find out why 
#longstafflongstaff
#behindthescenes 
#textiledesign
#printdesign 
#creativeentrepreneur 
#founder 
#madeinbritain
#colourinspo
#joyfulexpression
#powerofprint
#passionateaboutpattern #fashioninspo
#50andfabulous #overforty
#40andfabulous
#40isthenew30
#fortyandfabulous
#fiftyandfabulous
#olderandwiser
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