RETURNS AND EXCHANGES
Processing your return
At Longstaff Longstaff we are committed to ensuring the highest level of service.
We hope that you are delighted with your order; however, if you are not perfectly satisfied, we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Longstaff Longstaff reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
We are able to offer refunds and exchanges on garments that have been pre ordered or made to order, using current styles, prints and colourways. This does not cover commissions or bespoke orders which might include changing the dimensions of the garment or using prints no longer included in the collection.
Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Longstaff Longstaff in accordance with our Terms and Conditions.
• Return requests on full priced items must be initiated within 14 days of delivery
• Return requests on sale items must be initiated within 7 days of delivery
Please allow 7 working days for your refund to settle on your account. We aim to process your refund within 3 working days of receipt of your return allowing a further 4 days for the refund to settle on your account, and up to 7 working days for PayPal payments.
All returns returned in accordance with our Terms and Conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and, for RoW orders, any applicable customs duties and taxes.
You will need to print and include your invoice (email receipt or online receipt), so that Longstaff Longstaff is able to identify your order and allocate your refund or exchange. Refunds can only be given via the original method of payment.
If you have received an unwanted gift that has been purchased from Longstaff Longstaff, we are able to offer you an exchange or refund to the same value the item was purchased at, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.
If a special discount code was applied to your order the amount refunded will be the discounted value.
Except in accordance with these Terms and Conditions, all purchases are non-exchangeable, non-refundable and non-transferable.
SALE
A percentage discount is applied to the original full price of eligible items whereby the original full price and the new discounted price will be displayed.
Longstaff Longstaff reserves the right to add or remove items from the sale and to amend discounts and prices at our discretion. Return collections must take place within three days of the return request. Items returned to us in accordance with our Terms and Conditions will be refunded or exchanged for the item value paid. We reserve the right to change the Terms and Conditions of any offer or discount at our sole discretion.
RETURNS AND EXCHANGES
Processing your return
At Longstaff Longstaff we are committed to ensuring the highest level of service.
We hope that you are delighted with your order; however, if you are not perfectly satisfied, we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Longstaff Longstaff reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
We are able to offer refunds and exchanges on garments that have been pre ordered or made to order, using current styles, prints and colourways. This does not cover commissions or bespoke orders which might include changing the dimensions of the garment or using prints no longer included in the collection.
Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Longstaff Longstaff in accordance with our Terms and Conditions.
• Return requests on full priced items must be initiated within 14 days of delivery
• Return requests on sale items must be initiated within 7 days of delivery
Please allow 7 working days for your refund to settle on your account. We aim to process your refund within 3 working days of receipt of your return allowing a further 4 days for the refund to settle on your account, and up to 7 working days for PayPal payments.
All returns returned in accordance with our Terms and Conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and, for RoW orders, any applicable customs duties and taxes.
You will need to print and include your invoice (email receipt or online receipt), so that Longstaff Longstaff is able to identify your order and allocate your refund or exchange. Refunds can only be given via the original method of payment.
If you have received an unwanted gift that has been purchased from Longstaff Longstaff, we are able to offer you an exchange or refund to the same value the item was purchased at, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.
If a special discount code was applied to your order the amount refunded will be the discounted value.
Except in accordance with these Terms and Conditions, all purchases are non-exchangeable, non-refundable and non-transferable.
SALE
A percentage discount is applied to the original full price of eligible items whereby the original full price and the new discounted price will be displayed.
Longstaff Longstaff reserves the right to add or remove items from the sale and to amend discounts and prices at our discretion. Return collections must take place within three days of the return request. Items returned to us in accordance with our Terms and Conditions will be refunded or exchanged for the item value paid. We reserve the right to change the Terms and Conditions of any offer or discount at our sole discretion.
