We hope you love Longstaff Longstaff products, however, if something is not quite right and you would like to return your items, please let us know within 30 days and we will arrange for free return/exchange postage.
Out of consideration to others, please try on shorts and trousers while wearing underwear. We understand that garments must be tried on and shown to partners or friends, but please make sure your item is returned in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition or that is damaged for reasons not due to our error or that is returned more than 30 days after delivery cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will then be refunded using the means of payment originally used.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Returns/exchanges should be sent to The Studio, 65 Balmoral Road, London NW2 5BH, UK
Shipping within the UK is free even for one item
We know that once you have ordered something on line you want it as quickly as possible. We will process your order as soon as we can and send it by Next Day Delivery. Please allow up to four working days.
It won’t be delivered by two Longstaff Longstaff girls on horses though.